Sales Policies
Shipping
Please note that all our products are made to order, and therefore, have an estimated delivery window of 7-12 business days. We take pride in the quality of our products and want to ensure that they are made with care and attention to detail.
The shipping cost of your order is determined by the destination country and address. We strive to provide you with the most accurate shipping cost at the time of checkout. Please note that customs fees, duties, and taxes may apply in addition to the shipping cost, and these fees are the responsibility of the customer.
We ship globally from our warehouses located in the United States and Europe to ensure that your order is delivered to you in the most efficient and cost-effective manner possible. However, please be aware that there may be certain countries or regions where we are unable to ship due to shipping restrictions or legal requirements.
We use reliable shipping carriers to deliver your order, and we will provide you with a tracking number once your order has shipped. Please note that once your order has been shipped, we are not responsible for any delays or issues that may arise during transit. We encourage you to track your package and contact the carrier directly if you have any questions or concerns about your delivery.
Returns
Please note that at this time, we do not accept returns under any circumstance. As a small business, we are committed to providing our customers with the best possible prices for our products. We have carefully crafted our return policy to ensure that we can continue to offer you high-quality apparel at an affordable price.
We understand that online shopping can be challenging, and we want you to be fully satisfied with your purchase. Therefore, we encourage you to carefully review the product details, sizing information, and product photos before making a purchase. If you have any questions or concerns about a product, please do not hesitate to contact us. We are always here to help you make an informed purchase decision.
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement item or a refund. Please note that all claims for damaged or defective items must be made within 14 days of receiving the item.
Reviews
When you leave a comment or review on our website, we may collect the data shown in the comments form, as well as your IP address and provided username. This information is collected to help us detect and prevent spam and ensure that our website is functioning properly.
Please note that any comments or reviews you leave on our website may be visible to the public. We encourage you to use discretion when sharing personal information in your comments or reviews.
Contact information
Visit our “Contact Us” page https://ethanwrenn.com/contact-us/